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Patron
Direct Limited Mark Patron Database Marketing Consultant |
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Unwieldy databases "waste £50m a year"
Direct marketers waste £50m a year by having excessively large
databases, according to a new report.
The research, conducted by financial services forum Tank and database
marketing guru Mark Patron, and sponsored by customer intelligence firm
ClarityBlue, reveals that a lot of businesses do not mail portions of
their database, resulting in huge amounts of waste.
The study shows that companies can reduce direct marketing costs by as
much as 10 per cent by slashing the number of unsuitable prospects on
their databases. The findings should act as a wake-up call to the direct
marketing industry. The aim is to encourage businesses to look more
closely at their data and move towards using prospect pools, where
appropriate, according to the authors.
Patron comments: "The problem is that the industry is not set up to give
advertisers the right names, but as many names as possible.
"The research makes prospect pools more transparent, enabling marketers
to discover what works and what doesn't."
James Hanscomb, head of prospect management solutions at ClarityBlue,
says: "Direct marketing is no longer a numbers game, as the research has
proved. Being more targeted will not only increase responses, but also
reduce waste.
"If data sellers are to provide quantity rather than quality, the
industry needs rigorous data benchmark- ing standards to achieve best
practice for prospect databases."
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